Cost & Billing

Yes! Cancellation of your previous provider will happen automatically after you enroll in Base. Base will cover up to $250 of your early cancellation fees. 

To get reimbursed, here’s what you do: 

1. Pay the early termination fee to your previous provider. 
2. Send proof of payment to support@basepowercompany.com within 30 days of payment.
3. Base will credit you on your next energy bill. 

You will pay your energy bill monthly to Base. Base will notify you via email when your bill is due. All members are automatically enrolled in autopay and paperless billing. 

ACH payments are required for your energy bills. Battery payments as part of your payment plan can be paid via ACH or credit card. 

After you are charged, you will receive a confirmation email from Stripe, the Base payment processor. 

Your first energy bill may take up to 40 days after starting service. The bill date depends on when Base receives your first meter reading from the utility. After your first bill, you’ll be billed via email approximately every 30 days, and your auto-payments will process 17 days after each bill is sent to you.

The best place to find your energy billing and payment information is your Base Dashboard. 

Each time you’re billed for your monthly usage, you’ll receive an email with the subject line “Base Power Bill.” Each time you are charged, you’ll receive a confirmation email with the subject line “Base Power Bill Payment Confirmation.”

Battery payment billing information is coming to the Base Dashboard soon.

When you sign up with Base, you will input your payment information through the Base website to put down a $50 deposit and secure your spot.

After your installation is complete, Base will automatically charge the card you used for the refundable deposit to pay for the remainder of your installation cost. 

If you have a battery payment plan, subsequent payments will occur on the same calendar date each month as the day of your installation.

For energy bill payments, you can update your payment information on your Base Dashboard. On the Billing page, click on the pencil icon next to ‘Energy Billing Details.’ All energy payments must be paid by ACH.

Battery payments are processed separately. To change the payment method for your battery payment plan, please email support@basepowercompany.com and the Base team can help you make the update.

Not at this time. However, the Base team is in the process of making this more flexible for members.

Currently, your energy billing date is determined by your meter reading date and your battery payment date is determined by your installation date.

The Base team puts time and effort into preparing for your installation and wants to focus that energy on those who are truly committed.

That said, if you change your mind, no worries! Your deposit will be fully refunded—no questions asked. It simply gives the Base team peace of mind as they ensure everything is ready for a smooth and efficient installation.

Base was unable to charge the payment method on file due to an issue with your payment method. Examples include card expiration or insufficient funds. 

To resolve the issue, please add a new payment method on your Base Dashboard or contact your payment issuer to fix the existing payment method.

Base is your Retail Electric Provider (REP), but your energy comes from a Transmission & Distribution Utility (TDU) such as Oncor. 

Your utility delivery charges are service fees from the TDU, which Base passes onto you with no additional markup. Your average price includes our rate plus the utility delivery charges.

No, you only pay for what you use. 

Base excludes battery charging costs from your bill via the “Battery Credit”, which measures the amount of energy used to charge the battery and the amount of energy used to power your home. 

Base credits you for the cost of the energy used to charge the battery (Battery Credit Energy Charges), as well as the Oncor transmission and delivery fees associated with the energy used to charge (Battery Credit Utility Charges).

Generation Meter Reading: The amount of energy you sent back to the grid. This includes energy from your battery discharging to the grid and any excess solar energy if applicable. Base calculates this by subtracting your last meter reading from your current one.

Consumption Meter Reading: The amount of energy you took from the grid. This includes energy used to power your home and energy Base used (and paid for) to charge your battery. Base calculates this by subtracting your last meter reading from your current one.

Your first payment will be charged on the day your battery is installed.

After that, your payment will be automatically charged to your card each month on the same calendar date as your installation. This payment is separate from your utility bill, and you’ll receive a separate confirmation for it.

You can track your payment plan progress in your Base account.

• Paid – This bill was paid successfully. 
• No payment due — This bill had a negative or <$0.50 balance, therefore no payment is due. If your bill is negative, Base rolls over your credits to the following month.
• Scheduled — The bill is due in the future.
• Payment failed  – There was an issue attempting to charge the card on file; please add a valid payment method on your Base Dashboard.‍
• Carried forward – Your payment method on file could not be charged, and you did not add a valid payment method before your next bill – so Base added your previous unpaid bill to your next bill.

Nice! If your bill is negative, that means one of two things – Base has credited your account as a reward for referrals, or your solar buybacks have credited your account more than you’ve used that month.

If you have credits that make your bill negative, Base rolls over your credits to the following month.