Billing

Yes, the switch to Base and the cancellation of your previous provider will happen automatically after you enroll in Base.

Base will cover up to $250 of your early cancellation fees.

The steps for reimbursement are as follows:

1. Pay the early termination fee.
2. Send us proof of payment to support@basepowercompany.com within 30 days of payment.
3. Base will reimburse you on your next bill or within 30 days.

You will pay monthly for Base and will be notified via email. All members are automatically enrolled in autopay and paperless billing.

Energy Bill: Your first energy bill may take up to 40 days after starting service. The bill date depends on when we receive your first meter reading from the utility. After your first bill, you’ll be billed via email approximately every 30 days, and your auto-payments will process 17 days after each bill is sent to you.

Battery Payment: After your installation is complete, you will automatically be charged for the remainder of your upfront battery payment and, if you have a battery payment plan, your first installation. Subsequent payments will occur on the same calendar date each month. You will receive a confirmation email from Stripe (our payment processor) each time you are charged.

The best place to find your energy billing and payment information is your Base Dashboard. Each time you are billed for monthly usage, we email your bill with the subject line “Base Power Bill”. Each time you are charged, we send a confirmation email with the subject line “Base Power Bill Payment Confirmation”.

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Battery payment billing information is coming to the Base Dashboard soon.

For energy bill payments, you can change your payment method on your Base Dashboard. On the Billing page, click on the pencil icon next to ‘Energy Billing Details.’

Battery payments are processed separately. To change the payment method for your battery payment plan, email us at support@basepowercompany.com and we can help you make the update.

Not at this time, however we plan to make this more flexible soon.

Currently, your energy billing date is determined by your meter reading date and your battery payment date is determined by your installation date.

This means we were unable to charge the payment method on file due to an issue with your payment method. Examples include card expiration or insufficient funds. To resolve the issue, please add a new payment method on your Base Dashboard or contact your payment issuer to fix the existing payment method.

Base credits you for all of your solar overproduction each month. You can see your solar data on your monthly bill in the “Solar Credits” section.

On your bill, our buyback rate is the real-time wholesale (RTW) price for solar (“Solar Credit - Wholesale Avg”) plus an additional 3 cents per kWh (“Solar Credit - Base Bonus”). Your Solar Credit amount is the rate multiplied by your kWh of unused solar. Underneath the credits, we also list your home’s solar usage (“Solar usage by home”) so you can see your usage alongside your overproduction.

If your bill is negative, Base rolls over your credits to the following month.

Base is your Retail Electric Provider (REP), but your energy comes from a Transmission & Distribution Utility (TDU) such as Oncor. Your utility delivery charges are service fees from the TDU, which we pass on to you with no additional markup. Your average price includes our rate plus the utility delivery charges.

No, you only pay for what you use. Base excludes battery charging costs from your bill via the “Battery Credit”, which measures the amount of energy used to charge the battery and the amount of energy used to power your home. Base credits you for the cost of the energy used to charge the battery (Battery Credit Energy Charges), as well as the Oncor transmission and delivery fees associated with the energy used to charge (Battery Credit Utility Charges).

Generation meter reading: Energy you sent back to the grid. This includes your battery discharging back to the grid, plus any solar overproduction if applicable. We calculate this by subtracting your previous meter read from your current meter read.

Consumption meter reading: Energy you took from the grid. This includes energy you used to power your home, plus energy Base used (and Base paid for) to charge your battery. We calculate this by subtracting your previous meter read from your current meter read.

Paid – This bill was paid successfully.

No payment due — This bill had a negative or <$0.50 balance, therefore no payment is due. If your bill is negative, Base rolls over your credits to the following month.

Scheduled — The bill is due in the future.

Payment failed  – We had an issue attempting to charge the card on file; please add a valid payment method on your Base Dashboard.

Carried forward – We were unable to charge the payment method on file and you did not add a valid payment method before your next bill, so this bill got added to the next bill.