Energy Provider / Billing

Base will notify you via text and through your customer portal. We’ll also provide tips on how to extend your battery life, such as turning off your A/C and other non-essential appliances.

Yes, the switch to Base and the cancellation of your previous provider will happen automatically after you enroll in Base.

Base will cover up to $250 of your early cancellation fees.

The steps for reimbursement are as follows:

1. Pay the early termination fee.
2. Send us proof of payment to support@basepowercompany.com within 30 days of payment.
3. Base will reimburse you on your next bill or within 30 days.

You will be billed automatically every month. You can track energy usage and view past bills through the Base customer web app.

Base calculates electricity bills after receiving customer smart meter data and applying any credits (e.g., battery charging, solar buyback, early termination fees). Your first bill may take up to 35 days after starting service. All Base customers are automatically enrolled in autopay and paperless billing.

Base credits you for all of your solar overproduction every month. If your bill goes negative, Base rolls over the credits to the next month. At the end of the year, Base will pay you for any remaining solar credits.

No, you will only be charged for your home energy consumption and credited for all of your solar overproduction (if you have solar). Base tracks the energy pulled from the battery separately from your home’s energy consumption, ensuring that you are only billed for your home’s energy use.

The battery credit on your bill will reflect the amount Base credits back to you for charging the battery.