Hardware / Installation

Base offers a 20 kWh battery and an 11 kW inverter, making it one of the largest home backup systems on the market. Base’s batteries have a longer duration and can back up more appliances in your home than almost any other home backup solution.

Base batteries are designed to last up to 15 years and withstand extreme temperatures. Base owns the battery and will manage the warranty and any necessary maintenance on the system.

Here are links to the specs: Battery, Hub, Inverter.

The battery is placed outside your house. It is usually ground-mounted, wall-supported next to your main panel and meter. We’ll send you pictures of the proposed location before installation.

The installation will be an all-day effort, starting as early as 8 a.m. and ending as late as 6 p.m.

The logistics team will drop off a pallet of materials first, and then the installation crew will begin work between 8 a.m. and 9 a.m. There will be a 1- to 2-hour window when power will be disconnected to configure backup functionality.

Base’s logistics team will return later in the day to pick up any remaining equipment and boxes. If the boxes have not been picked up by 6 p.m., please notify Base personnel.

On the day of installation, Base will need your Wi-Fi network name and password (the battery requires a permanent connection). Feel free to set up a guest account if you prefer.

If your main panel is in your garage, you will need to be home during the installation.

Base batteries protect customers from 97% of outages. Depending on household energy usage, outage protection can last from 6 to 24 hours.

For solar customers, outage protection is even longer since your solar panels can continue to charge the battery.

In the event of an outage, Base notifies customers of their expected battery duration, tips to extend their coverage, and a timeline for grid power restoration.

The battery should automatically kick in within a half-second of an outage. No action is required from you!

Base offers whole-home backup, covering all the appliances on your main panel, including your A/C. The more energy you consume during an outage, however, the shorter the backup will last.

Some customers with high energy consumption levels may require a soft-start installation on their A/C. Base will let you know if you need a soft-start, and Base’s HVAC partner will reach out to schedule this part of your installation. There are no additional charges for this service.

Soft-starts are necessary to ensure that the whole home is backed up during an outage by reducing the initial power surge, preventing the battery from overloading.

• Base's hardware is UL certified, the “gold standard” of electrical systems safety for all home appliances, and is also fire safety rated. 
• Base contracts certified, bonded, insured, and licensed electricians. They work under Base’s master electrician, who operates with license #476697. 
• Base also has comprehensive general liability insurance to address any unforeseen incidents. In the unlikely event of a problem, we're prepared to work with you to handle it responsibly. Additionally, Base is in charge of warranty and maintenance.

Base offers a no-noise, no-pollution, and no-hassle complement to generators. Base automatically switches on when the grid fails, providing free outage protection for short disruptions in the grid.

Base can integrate with plug-in portable generator configurations. All you need is an interlock on your main panel. However, Base cannot integrate with more permanent generators like Generac.