Base Agreements

There are two separate Base agreements: the battery agreement and the retail energy provider agreement.

Here’s what it means to sign up with Base:

1. Base will become your energy provider for the life of the battery and will renew your energy rates annually at a price below the market average.
2. Base can access the battery when necessary and handles maintenance and warranty issues. All applicable warranties from the installer and manufacturer are transferred to you.
3. If you move, you can transfer the agreement to the next homeowner at no cost to you or them.
4. Since Base is in beta, backup energy should not be used for life-critical devices and cannot be guaranteed.
5. You will incur fees if the battery is stolen or damaged.
6. If you ever want to cancel with Base, you only have to pay a $1000 deinstallation fee. You don’t have to pay for deinstallation if you move after 5 years, transfer the agreement to the next homeowner, or if the renewal price exceeds the market average.

Base owns and operates the battery and is responsible for all maintenance and service. You agree not to move, tamper with, or enroll the battery in any external programs. Base’s software optimizes the battery’s energy to help you withstand outages and save money each month.

As Base is in beta, backup energy should not be used for life-critical devices and cannot be guaranteed. Base’s algorithms are designed to maintain a critical amount of capacity, but Base cannot guarantee they will function in the worst-case scenario. Therefore, medical equipment should not rely solely on Base for backup. As we continue to develop Base’s prediction software and battery network, backup duration and performance will improve over time.

• When the grid is up and running, Base charges and discharges the battery for energy trading, allowing you to enjoy a low upfront cost and monthly energy savings.
• Over the past month, Base's batteries maintained a charge of 80% or higher for more than 80% of the time. This is because power prices usually spike only once per day, so Base does not discharge multiple times throughout the day.
• Base will not discharge the battery below 20%, ensuring you have enough capacity to cover most outages.
• When the grid goes down, you have exclusive access to the battery for backup power. Base will not and cannot discharge energy to the grid during an outage.
• Base’s beta outage prediction technology protects customers from 97% of outages. As Base improves its prediction software and the battery network, backup duration and performance will improve over time.

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Base covers 100% of the maintenance for the battery in cases of manufacturing or installation defects, as well as damages outside of your control (e.g., weather events, theft). However, if the damage is due to negligence or intentional acts, you will be responsible for the costs.