Questions?

Base will notify you via text and through your customer portal. We’ll also provide tips on how to extend your battery life, such as turning off your A/C and other non-essential appliances.

Base protects homeowners from power outages and reduces their energy bills with a battery-powered home energy service. 

When you switch to Base as your energy provider, you get a home battery for nearly 1/10th of the cost of other backup batteries or generators. The upfront cost is low because when the grid is up and running, the battery performs grid balancing: it charges when electricity is cheap and discharges when electricity is expensive. This allows the battery to pay for itself over time without the customer having to think about it. Savings are passed on to Base customers via lower monthly energy bills.

When the grid goes down, Base customers get exclusive access to the stored energy to protect their home from power outages. Base’s beta outage prediction technology protects customers from 97% of outages. As Base improves its prediction software and the battery network, backup duration and performance will improve over time.

Base has two key pricing components: 

Upfront Fee: The Base battery is a 20-kWh battery, one of the largest home batteries on the market. Comparable backup systems, including installation, cost approximately $20K. With Base, homeowners only pay a $3K one-time installation fee. Base also offers 0% interest payment plans, where customers can pay $500 upfront and then $70/month for 36 months. 

Monthly Energy Bills: As your energy provider, Base guarantees that its rates will always be below the market average consumption rates. Base’s current rate is 13.5 ¢/kWh all-in for energy consumption (this includes the energy charge and all transmission and delivery fees). If you have solar, Base offers competitive buyback for all of your overproduction (regardless of whether the solar energy goes into the battery or to the grid) at a rate of real-time wholesale plus 3 ¢/kWh. Send us a copy of your latest energy bill at team@basepowercompany.com, and Base will provide a cost comparison.

Base operates in select deregulated regions of Texas where you can choose your energy provider, including areas served by the following Transmission and Distribution Utilities (TDUs): Oncor, CenterPoint, TNMP, AEP, and Lubbock Power and Light.

Enter your address to check your home’s eligibility and the timeline for installation.

Yes, Base serves customers with and without solar. Base’s batteries are easy to integrate with solar panels, and the integration does not affect your warranty or require any rewiring of your solar system.

Reasons why solar customers choose Base:

• Your home remains powered during an outage.
• Outage protection is extended because your solar panels can continue recharging your battery.
• Base offers a competitive buyback program that can double the average value of your solar energy. You get credit for all of your solar overproduction (whether it goes into the battery or back to the grid) at a rate of real-time wholesale plus 3¢/kWh.

You can install a Base battery now and easily install solar panels later on as well.

There are two separate Base agreements: the battery agreement and the retail energy provider agreement.

Here’s what it means to sign up with Base:

1. Base will become your energy provider for the life of the battery and will renew your energy rates annually at a price below the market average.
2. Base can access the battery when necessary and handles maintenance and warranty issues. All applicable warranties from the installer and manufacturer are transferred to you.
3. If you move, you can transfer the agreement to the next homeowner at no cost to you or them.
4. Since Base is in beta, backup energy should not be used for life-critical devices and cannot be guaranteed.
5. You will incur fees if the battery is stolen or damaged.
6. If you ever want to cancel with Base, you only have to pay a $1000 deinstallation fee. You don’t have to pay for deinstallation if you move after 5 years, transfer the agreement to the next homeowner, or if the renewal price exceeds the market average.

On the Base web app, you can:

• Check battery and grid status. Base will notify you of an outage via text and through your customer portal.
• See live power usage. Base is the only energy provider that shows instantaneous power with battery telemetry.
• Manage payments. You can update your payment method and view your bills.
• Access your personal referral link. For each customer you refer who installs a Base battery, both you and the referred customer will receive a $250 Amazon gift card.

You can log in to your portal using the following link once you’ve set up an account during enrollment: https://account.basepowercompany.com/sign-in

A recent development in the Texas Legislature (Property Code 202.010) prevents HOAs from denying homeowners the right to solar energy devices, which include Base's battery. Because Base is not bound to any HOA as a permitting authority and you cannot legally be charged for installation, Base is comfortable installing without receiving HOA approval. If you would like to notify your HOA, however, you are welcome to. Base can provide any other necessary information as needed.

Existing customers can send friends, neighbors, or strangers their custom referral link or send them to the Base website and have them tell Base who referred them. The Base referral program grants you and each person you refer to Base a $250 Amazon gift card.

Base owns and operates the battery and is responsible for all maintenance and service. You agree not to move, tamper with, or enroll the battery in any external programs. Base’s software optimizes the battery’s energy to help you withstand outages and save money each month.

As Base is in beta, backup energy should not be used for life-critical devices and cannot be guaranteed. Base’s algorithms are designed to maintain a critical amount of capacity, but Base cannot guarantee they will function in the worst-case scenario. Therefore, medical equipment should not rely solely on Base for backup. As we continue to develop Base’s prediction software and battery network, backup duration and performance will improve over time.

• When the grid is up and running, Base charges and discharges the battery for energy trading, allowing you to enjoy a low upfront cost and monthly energy savings.
• Over the past month, Base's batteries maintained a charge of 80% or higher for more than 80% of the time. This is because power prices usually spike only once per day, so Base does not discharge multiple times throughout the day.
• Base will not discharge the battery below 20%, ensuring you have enough capacity to cover most outages.
• When the grid goes down, you have exclusive access to the battery for backup power. Base will not and cannot discharge energy to the grid during an outage.
• Base’s beta outage prediction technology protects customers from 97% of outages. As Base improves its prediction software and the battery network, backup duration and performance will improve over time.

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Base covers 100% of the maintenance for the battery in cases of manufacturing or installation defects, as well as damages outside of your control (e.g., weather events, theft). However, if the damage is due to negligence or intentional acts, you will be responsible for the costs.

Base offers a 20 kWh battery and an 11 kW inverter, making it one of the largest home backup systems on the market. Base’s batteries have a longer duration and can back up more appliances in your home than almost any other home backup solution.

Base batteries are designed to last up to 15 years and withstand extreme temperatures. Base owns the battery and will manage the warranty and any necessary maintenance on the system.

Here are links to the specs: Battery, Hub, Inverter.

The battery is placed outside your house. It is usually ground-mounted, wall-supported next to your main panel and meter. We’ll send you pictures of the proposed location before installation.

The installation will be an all-day effort, starting as early as 8 a.m. and ending as late as 6 p.m.

The logistics team will drop off a pallet of materials first, and then the installation crew will begin work between 8 a.m. and 9 a.m. There will be a 1- to 2-hour window when power will be disconnected to configure backup functionality.

Base’s logistics team will return later in the day to pick up any remaining equipment and boxes. If the boxes have not been picked up by 6 p.m., please notify Base personnel.

On the day of installation, Base will need your Wi-Fi network name and password (the battery requires a permanent connection). Feel free to set up a guest account if you prefer.

If your main panel is in your garage, you will need to be home during the installation.

Base batteries protect customers from 97% of outages. Depending on household energy usage, outage protection can last from 6 to 24 hours.

For solar customers, outage protection is even longer since your solar panels can continue to charge the battery.

In the event of an outage, Base notifies customers of their expected battery duration, tips to extend their coverage, and a timeline for grid power restoration.

The battery should automatically kick in within a half-second of an outage. No action is required from you!

Base offers whole-home backup, covering all the appliances on your main panel, including your A/C. The more energy you consume during an outage, however, the shorter the backup will last.

Some customers with high energy consumption levels may require a soft-start installation on their A/C. Base will let you know if you need a soft-start, and Base’s HVAC partner will reach out to schedule this part of your installation. There are no additional charges for this service.

Soft-starts are necessary to ensure that the whole home is backed up during an outage by reducing the initial power surge, preventing the battery from overloading.

• Base's hardware is UL certified, the “gold standard” of electrical systems safety for all home appliances, and is also fire safety rated. 
• Base contracts certified, bonded, insured, and licensed electricians. They work under Base’s master electrician, who operates with license #476697. 
• Base also has comprehensive general liability insurance to address any unforeseen incidents. In the unlikely event of a problem, we're prepared to work with you to handle it responsibly. Additionally, Base is in charge of warranty and maintenance.

Base offers a no-noise, no-pollution, and no-hassle complement to generators. Base automatically switches on when the grid fails, providing free outage protection for short disruptions in the grid.

Base can integrate with plug-in portable generator configurations. All you need is an interlock on your main panel. However, Base cannot integrate with more permanent generators like Generac.

Yes, the switch to Base and the cancellation of your previous provider will happen automatically after you enroll in Base.

Base will cover up to $250 of your early cancellation fees.

The steps for reimbursement are as follows:

1. Pay the early termination fee.
2. Send us proof of payment to support@basepowercompany.com within 30 days of payment.
3. Base will reimburse you on your next bill or within 30 days.

You will be billed automatically every month. You can track energy usage and view past bills through the Base customer web app.

Base calculates electricity bills after receiving customer smart meter data and applying any credits (e.g., battery charging, solar buyback, early termination fees). Your first bill may take up to 35 days after starting service. All Base customers are automatically enrolled in autopay and paperless billing.

Base credits you for all of your solar overproduction every month. If your bill goes negative, Base rolls over the credits to the next month. At the end of the year, Base will pay you for any remaining solar credits.

No, you will only be charged for your home energy consumption and credited for all of your solar overproduction (if you have solar). Base tracks the energy pulled from the battery separately from your home’s energy consumption, ensuring that you are only billed for your home’s energy use.

The battery credit on your bill will reflect the amount Base credits back to you for charging the battery.

The city of Dallas has additional requirements for homeowners to work with Base, so we expect to be available in Dallas in early 2025. Dallas homeowners can join the waitlist be first in line by entering their information.

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Base is currently servicing Fort Worth, Arlington, Grand Prairie in DFW, along with deregulated regions near Austin.

Certainly, you can email us at team@basepowercompany.com or call/text us at (512) 518-1009.

If you're a current customer and need support, please reach out to our toll-free number (866) 479-7697.